Moderation Best Practices: Understanding business posts

Whether it's a small business or a neighbor offering goods and services on Nextdoor, this webinar will cover the differences between business pages, neighbor accounts, and what's appropriate for the feed. Join this webinar for an in-depth look at the differences so that you can help to support your neighborhood business owners on Nextdoor.

00:00:03.950 --> 00:00:08.170 Yay. Hello everyone. Welcome. Welcome

1 00:00:09.670 --> 00:00:12.610 to our webinar today. Hi,

2 00:00:12.880 --> 00:00:17.130 Alan and Annie and Beth. And let's see here.

3 00:00:18.850 --> 00:00:22.640 Della, Gail, Linda, mark, Michael. Good to see everybody.

4 00:00:22.900 --> 00:00:25.120 Lot of familiar names. Um,

5 00:00:26.160 --> 00:00:30.470 we're just gonna wait and cover a couple of housekeeping items while more folks

6 00:00:30.470 --> 00:00:33.230 join the webinar. For those who don't know me, I'm Katie.

7 00:00:33.410 --> 00:00:37.870 I'm head of community at Nextdoor, and I'm joined, um, with my colleague, Pete,

8 00:00:38.770 --> 00:00:41.310 um, who many of you have probably seen on recent webinars.

9 00:00:42.010 --> 00:00:44.430 And I do wanna use this few,

10 00:00:44.430 --> 00:00:48.510 couple of minutes to remind you that on Thursday, so two days from now,

11 00:00:49.210 --> 00:00:53.070 we are gonna be doing a meet a moderator, um,

12 00:00:53.620 --> 00:00:56.350 virtual networking session again. So these,

13 00:00:56.400 --> 00:00:58.870 we've been running these sessions for the last couple of months.

14 00:00:58.870 --> 00:01:00.190 They're really fun. Um,

15 00:01:00.220 --> 00:01:05.030 basically two people you get paired one-to-one in a video chat for five minutes

16 00:01:05.060 --> 00:01:07.030 just to catch up and kind of get to know each other.

17 00:01:07.570 --> 00:01:10.030 And myself and my team usually joins as well,

18 00:01:10.050 --> 00:01:14.790 so we get to talk to people one-on-one for a few minutes too. But this week's,

19 00:01:15.090 --> 00:01:15.923 um, session,

20 00:01:15.960 --> 00:01:19.710 we're gonna try something new where we're gonna have the topic of meet a

21 00:01:19.710 --> 00:01:23.950 moderator, be about the topic of the webinar. So you can,

22 00:01:24.090 --> 00:01:26.270 we obviously we're gonna have time for q and a at the end,

23 00:01:26.650 --> 00:01:31.430 but then if you want to keep discussing business posts and things like that, um,

24 00:01:31.430 --> 00:01:33.070 with your colleagues as moderators,

25 00:01:33.170 --> 00:01:35.550 you're more than welcome to on our session on Thursday.

26 00:01:35.850 --> 00:01:39.230 So the ability to sign up for that session, it's all in the resource hub,

27 00:01:39.790 --> 00:01:43.070 nextdoor neighborhood teams.com. Um, and hopefully we'll see you there.

28 00:01:43.930 --> 00:01:47.030 All right, our, our attendee number looks pretty stable,

29 00:01:47.170 --> 00:01:49.470 so let's go ahead and get started. Um, Pete,

30 00:01:49.470 --> 00:01:54.280 if you wanna move us to the next slide, please. So today, thank you so much,

31 00:01:54.450 --> 00:01:58.560 first of all, for all of you taking time outta your day to, um,

32 00:01:58.580 --> 00:02:02.640 to hang out with us, our agenda of what we're gonna go over. Um,

33 00:02:02.700 --> 00:02:06.360 so what started this webinar and the reason why we decided to have a webinar on

34 00:02:06.360 --> 00:02:08.520 this topic is that we get a ton of questions.

35 00:02:08.840 --> 00:02:13.600 I constantly am finding questions from moderators all about business

36 00:02:13.690 --> 00:02:15.960 posts and what is appropriate or isn't appropriate,

37 00:02:16.060 --> 00:02:19.680 and how do we think about spam and things like that. So, Pete and I decided,

38 00:02:19.780 --> 00:02:21.800 you know what, we should probably just have a conversation about it.

39 00:02:22.460 --> 00:02:25.920 So what we're gonna quickly walk through first is, um,

40 00:02:26.180 --> 00:02:30.440 why posts from businesses and service providers are allowed on next door and why

41 00:02:30.440 --> 00:02:32.280 it is important for them to be there.

42 00:02:32.700 --> 00:02:35.600 And then we're gonna walk you through the different types of business or service

43 00:02:35.920 --> 00:02:36.720 provider posts,

44 00:02:36.720 --> 00:02:40.200 both from business accounts and from neighbor accounts themselves.

45 00:02:40.690 --> 00:02:44.280 We're gonna talk through spam, and then, um,

46 00:02:44.280 --> 00:02:49.280 we're gonna answer some of the common questions that, uh, tend to pop up,

47 00:02:49.780 --> 00:02:53.480 um, from all of you. And then we'll open it up for any additional questions.

48 00:02:53.940 --> 00:02:56.760 So this is, uh, our plan for today. Pete,

49 00:02:56.760 --> 00:03:01.200 let's go ahead if you wanna move forward. So this first idea of like,

50 00:03:01.260 --> 00:03:05.520 why do we even allow business or service provider posts on Nextdoor? Well,

51 00:03:05.650 --> 00:03:09.120 ultimately everything that we're doing on Nextdoor comes back to our purpose.

52 00:03:09.820 --> 00:03:14.790 Um, so our purpose at Nextdoor next slide is to cultivate a

53 00:03:14.930 --> 00:03:19.510 kinder world where everybody has a neighborhood they can rely on,

54 00:03:19.930 --> 00:03:22.910 but in order that purpose is quite aspirational, right?

55 00:03:22.980 --> 00:03:26.310 It's like way up here and maybe like the next door platform is down here.

56 00:03:26.410 --> 00:03:29.990 So we actually have something in the middle that's called our mission that helps

57 00:03:29.990 --> 00:03:30.823 us to bridge.

58 00:03:30.970 --> 00:03:34.950 So our mission is ultimately how we think we're gonna go and reach our purpose.

59 00:03:35.570 --> 00:03:39.430 Um, so next slide. Next door's, um, mission,

60 00:03:39.560 --> 00:03:43.510 which is ultimately how we achieve our purpose is to be the neighborhood hub,

61 00:03:44.130 --> 00:03:48.830 uh, for trusted connections and the exchange of helpful information,

62 00:03:49.360 --> 00:03:52.230 goods and services. Next slide.

63 00:03:53.450 --> 00:03:56.430 And so the best way for us to ultimately reach our mission,

64 00:03:56.600 --> 00:04:00.430 which will help us to reach our purpose, is to build an active,

65 00:04:00.690 --> 00:04:02.230 valued community. Now,

66 00:04:02.250 --> 00:04:06.310 the active valued community concept was introduced to all of you during a

67 00:04:06.310 --> 00:04:11.030 webinar in May of 2022 with our head of, uh, product Kirin.

68 00:04:11.370 --> 00:04:14.950 But for those who aren't there, or if you're not familiar,

69 00:04:15.000 --> 00:04:18.590 let's go to the next slide and we'll walk through what an active valued

70 00:04:18.590 --> 00:04:22.670 community is. So, the definition of active valued community,

71 00:04:22.780 --> 00:04:25.270 there's three different components to it. One community,

72 00:04:25.400 --> 00:04:30.110 these are groups of people that share a common attribute or interests

73 00:04:30.610 --> 00:04:34.750 and feel a sense of fellowship with one another. So on next door,

74 00:04:34.890 --> 00:04:39.270 the common attribute or common interest is place, right? A neighborhood,

75 00:04:39.350 --> 00:04:42.870 a community, a local community, a local area valued.

76 00:04:43.130 --> 00:04:47.190 The idea behind valued is that the community is one that you can trust and

77 00:04:47.190 --> 00:04:51.790 depend on to exchange helpful information, goods, and services.

78 00:04:52.570 --> 00:04:56.990 And then active, this refers to the people who are part of this community.

79 00:04:57.840 --> 00:05:01.580 So, neighbors, businesses, other people and organizations, right?

80 00:05:01.580 --> 00:05:04.300 Maybe it's a local nonprofit or a church, something like that.

81 00:05:04.630 --> 00:05:08.300 These are people who are all regularly involved in the community by

82 00:05:08.300 --> 00:05:09.700 communicating with one another.

83 00:05:09.880 --> 00:05:12.820 And when we think about how communication works on next door,

84 00:05:12.920 --> 00:05:16.100 it is post comments, reactions, and messages.

85 00:05:17.240 --> 00:05:20.180 So to bring it all together, Pete, if you wanna go to the next slide,

86 00:05:22.000 --> 00:05:24.740 we view businesses and service providers,

87 00:05:24.740 --> 00:05:29.620 individual service providers to be part of the active valued community.

88 00:05:30.660 --> 00:05:35.580 Building an active valued community is how we are going to reach our mission

89 00:05:35.840 --> 00:05:40.500 of becoming a neighborhood hub that is full of trusted connections and the

90 00:05:40.660 --> 00:05:44.660 exchange of helpful information, goods and services. And as a company,

91 00:05:44.840 --> 00:05:46.780 we believe that when we fulfill our mission,

92 00:05:46.960 --> 00:05:51.820 it will propel us towards our overall company purpose of cultivating a kinder

93 00:05:51.820 --> 00:05:54.580 world where everyone has a neighborhood that they can rely on.

94 00:05:55.200 --> 00:05:58.160 So I realize that might sound a little like tech jargony,

95 00:05:58.260 --> 00:05:59.320 but I think it is really,

96 00:05:59.320 --> 00:06:03.400 really important to help set the stage and give the context as to why these

97 00:06:03.490 --> 00:06:04.520 posts even exist,

98 00:06:04.870 --> 00:06:09.200 because that is definitely a question that we tend to get all the time. Um,

99 00:06:09.260 --> 00:06:11.360 so with that said, I'm gonna turn it over to Pete,

100 00:06:11.460 --> 00:06:13.640 and he is going to walk y'all through, um,

101 00:06:13.660 --> 00:06:16.680 the different types of posts that you'll see.

102 00:06:17.720 --> 00:06:20.230 Thank you, Katie. Hello, everybody. So, uh,

103 00:06:20.230 --> 00:06:24.350 let's talk about the types of business posts. So business pages with a verified,

104 00:06:24.930 --> 00:06:25.220 uh,

105 00:06:25.220 --> 00:06:28.910 blue check mark indicate that someone had someone associated with that business

106 00:06:28.910 --> 00:06:32.990 as claimed that page and has passed one or more of our verification checks to

107 00:06:32.990 --> 00:06:35.630 confirm their affiliation with the business. Uh,

108 00:06:35.730 --> 00:06:39.510 anyone posting from a personal page, not using a verified page,

109 00:06:40.020 --> 00:06:42.590 does not mean that they don't have an official business.

110 00:06:42.850 --> 00:06:44.950 It just means they aren't using their page or,

111 00:06:45.090 --> 00:06:46.830 or have not yet claimed their business page.

112 00:06:47.290 --> 00:06:51.430 So if you see someone posting and it doesn't have the verification check mark,

113 00:06:52.010 --> 00:06:55.550 uh, it doesn't mean anything. They just probably haven't claimed their page yet.

114 00:06:55.550 --> 00:06:59.070 Maybe they don't know. So I wouldn't, it wouldn't necessarily be, uh,

115 00:06:59.430 --> 00:07:03.680 a red flag, excuse me, excuse me.

116 00:07:03.890 --> 00:07:08.230 Posts from business pages posts allow local businesses to post to the

117 00:07:08.230 --> 00:07:10.230 neighborhood newsfeed to attract new customers.

118 00:07:11.110 --> 00:07:16.100 Neighbors can comment on posts or directly messes the business themselves. Uh,

119 00:07:16.380 --> 00:07:20.340 businesses can view and reply to comments on their posts. Also,

120 00:07:20.540 --> 00:07:24.140 neighbors can also access these businesses through their personal page as well,

121 00:07:24.600 --> 00:07:27.060 uh, to make recommendations and even tag the business.

122 00:07:27.080 --> 00:07:30.900 So if you've writing up a post, you can actually tag that business itself.

123 00:07:32.140 --> 00:07:36.490 Um, so, uh, what are those supposed to look like? Businesses, uh,

124 00:07:36.490 --> 00:07:39.920 they po the posts aren't local businesses, uh,

125 00:07:39.940 --> 00:07:44.710 and they post to the lo to the local neighborhood newsfeed. Uh, businesses,

126 00:07:44.780 --> 00:07:45.580 when they post,

127 00:07:45.580 --> 00:07:49.910 they're usually sh sharing updates to crowdsource for requests for

128 00:07:50.510 --> 00:07:55.350 feedback, or to even draw in new customers. Um, also with business posts,

129 00:07:55.950 --> 00:08:00.590 neighbors can react and reply to posts directly and even engage with that

130 00:08:00.750 --> 00:08:04.790 business one-on-one directly. So it's not, uh, sort of a one-way street.

131 00:08:04.810 --> 00:08:07.670 You can have some two-way, uh, interaction with that business.

132 00:08:10.660 --> 00:08:14.480 So here are some, some sort of dos and don'ts, uh,

133 00:08:15.320 --> 00:08:19.510 about business page postings. This isn't, uh, everything,

134 00:08:19.510 --> 00:08:21.710 the community guidelines, but this is, um,

135 00:08:21.710 --> 00:08:25.150 something that's very specific to businesses. And we're gonna just look at a,

136 00:08:25.230 --> 00:08:30.030 a couple of examples. Uh, one, uh, posting information, informational content,

137 00:08:30.770 --> 00:08:34.190 you know, like somebody's changing their hours or upcoming opportunities.

138 00:08:34.370 --> 00:08:38.580 That's, I mean, I mean, we would expect that, uh, uh,

139 00:08:38.680 --> 00:08:42.660 on the other side of that, uh, negative posts about competitors, we want to,

140 00:08:42.660 --> 00:08:46.700 we don't wanna see businesses posting, uh, anything about that. That would be,

141 00:08:47.400 --> 00:08:50.820 uh, something that would be against the guidelines. Uh,

142 00:08:50.820 --> 00:08:51.940 posting about local events,

143 00:08:51.940 --> 00:08:55.160 you'll see businesses posting about different local events, uh,

144 00:08:55.160 --> 00:08:59.800 that's a good thing. And then sort of just opposed to that is, uh, uh,

145 00:08:59.800 --> 00:09:04.480 posting a neighbor's information on next door, um, inter content without their,

146 00:09:04.580 --> 00:09:07.840 uh, consent. So businesses should not do things like that.

147 00:09:08.480 --> 00:09:11.080 I would use this guy to just sort of, uh, uh,

148 00:09:11.420 --> 00:09:15.640 one of the templates when you're thinking about, uh, businesses and, uh,

149 00:09:15.820 --> 00:09:19.920 the posting guidelines. But again, this is just an example of some of the,

150 00:09:19.920 --> 00:09:24.120 some of the dos and don'ts, um, for posting, uh, business guidelines

151 00:09:28.330 --> 00:09:29.960 posts for, from a neighbor,

152 00:09:29.960 --> 00:09:34.440 account neighbors who own businesses or non-professional services

153 00:09:35.100 --> 00:09:39.240 can post from their neighbor account. So, as I mentioned, uh, earlier,

154 00:09:40.060 --> 00:09:43.600 um, uh, I own my business. I haven't claimed a page yet.

155 00:09:43.660 --> 00:09:48.360 You may see me very well posting, uh, about that business, whether it's, uh, uh,

156 00:09:48.440 --> 00:09:52.920 a non-professional service, maybe I'm, or even selling lemonade. Um, you know,

157 00:09:52.920 --> 00:09:55.560 maybe my kids sell lemonade. I mean, we can post about that,

158 00:09:55.780 --> 00:09:59.360 or maybe I got a lawn care service. Uh, I can post about that.

159 00:09:59.360 --> 00:10:02.000 And so there's no sort of really a,

160 00:10:02.080 --> 00:10:06.450 a flag to look for because neighbors can't post, um, to their account.

161 00:10:06.510 --> 00:10:10.760 So there are no limits on the number of posts a neighbor can make.

162 00:10:11.380 --> 00:10:16.350 Um, I, I'll say this, if you are a person who like it,

163 00:10:16.530 --> 00:10:19.630 it is too much, but it's not quite spam, but it's just like, I'm,

164 00:10:19.630 --> 00:10:23.630 I'm tired of seeing this. You can mute a neighbor's post. You don't have to, um,

165 00:10:24.490 --> 00:10:26.550 you don't even have to go in and report them. You just like,

166 00:10:26.550 --> 00:10:29.470 I just wanna report this, so I don't wanna see it. You can just mute the post.

167 00:10:30.210 --> 00:10:33.450 Um, so, and here, um,

168 00:10:33.630 --> 00:10:36.850 you can look at these bullets here to go over just some of the, the,

169 00:10:36.910 --> 00:10:40.370 the few things that you can expect from a post from neighbor accounts.

170 00:10:43.140 --> 00:10:46.280 And with that, I'm gonna turn it back over to Katie who will talk about spam.

171 00:10:48.840 --> 00:10:52.730 Awesome, thank you so much. Um, so with that being said,

172 00:10:52.940 --> 00:10:55.210 let's go ahead and talk about spam for a little bit,

173 00:10:55.210 --> 00:10:58.210 because spam is an important part of the community guidelines, right?

174 00:10:58.210 --> 00:11:01.930 You'll notice that, um, in Pete's previous slides, we said,

175 00:11:01.930 --> 00:11:06.490 there is no limit to the number of posts that a person or a business can make on

176 00:11:06.490 --> 00:11:10.650 next door. And that is true. However, the second bullet said,

177 00:11:11.190 --> 00:11:13.930 all posts must adhere to the community guidelines.

178 00:11:14.310 --> 00:11:18.850 So if somebody is posting the same thing over and over a dozen times a day,

179 00:11:20.080 --> 00:11:24.610 that can be reported and removed for spam, okay? So make sure that, um,

180 00:11:24.870 --> 00:11:28.810 you are considering the whole of what it is that we are, um,

181 00:11:28.810 --> 00:11:33.450 proposing on these slides. Um, because ultimately moderation, it, it is a,

182 00:11:33.570 --> 00:11:38.330 a judgment call in a lot of ways, right? So when we talk about spam, um,

183 00:11:38.390 --> 00:11:42.090 and spam is something we've discussed in several different, um,

184 00:11:43.260 --> 00:11:44.360 in several different webinars,

185 00:11:44.360 --> 00:11:47.000 but it's always an important one to go over because we still get questions on

186 00:11:47.000 --> 00:11:47.833 it. So,

187 00:11:48.110 --> 00:11:53.040 spam in general is a combination of both the quantity

188 00:11:53.930 --> 00:11:55.830 of things that someone might be posting,

189 00:11:56.290 --> 00:11:59.870 as well as the quality of things that someone might be posting.

190 00:12:00.450 --> 00:12:04.710 We are often asked, can you give me a number? How many posts can someone make?

191 00:12:04.820 --> 00:12:08.590 Well, I just told you like, there is no limit to posts on Nextdoor.

192 00:12:09.090 --> 00:12:10.790 And so this is where, again,

193 00:12:11.420 --> 00:12:15.990 your judgment comes into play and the judgment of the neighborhood moderators

194 00:12:16.010 --> 00:12:19.910 and what people feel comfortable with, what is socially acceptable, so to speak,

195 00:12:20.210 --> 00:12:21.043 in your neighborhood.

196 00:12:21.330 --> 00:12:25.030 So there's a number of different signals that I will share with you that might

197 00:12:25.060 --> 00:12:29.150 help you determine whether or not you think something is or isn't spam. So,

198 00:12:31.020 --> 00:12:32.500 positive signals. So for me,

199 00:12:32.750 --> 00:12:36.300 these are a bunch of different positive signals that might suggest to me that

200 00:12:36.300 --> 00:12:38.580 the post itself is not spam,

201 00:12:38.770 --> 00:12:42.180 even though I may or may not like the post personally. Okay? Um,

202 00:12:42.180 --> 00:12:46.900 number one is that the content itself is unique and personalized, right?

203 00:12:46.990 --> 00:12:51.940 Maybe people are talking about, they're asking for help,

204 00:12:51.940 --> 00:12:54.220 they're a, they're at mentioning specific people,

205 00:12:54.330 --> 00:12:56.260 they're sharing a personal story.

206 00:12:56.720 --> 00:13:01.380 It doesn't feel like a copy and paste to kind of add or, um,

207 00:13:01.380 --> 00:13:04.620 something that you would, you would see elsewhere on the internet. Two,

208 00:13:04.850 --> 00:13:09.700 this is also a very important signal if the post has comments or reactions

209 00:13:09.700 --> 00:13:12.860 from neighbors that signals interest, right?

210 00:13:12.930 --> 00:13:17.780 That actually signals that neighbors really are maybe enjoying or

211 00:13:17.780 --> 00:13:21.780 they're at least finding some reason to engage with that particular post.

212 00:13:21.960 --> 00:13:24.980 So if neighbors are engaging with it, it's probably not spam.

213 00:13:26.430 --> 00:13:27.580 Third positive signal,

214 00:13:27.740 --> 00:13:31.740 I think that's important to think about is whether or not the frequency feels

215 00:13:31.890 --> 00:13:34.260 generally acceptable for your neighborhood,

216 00:13:34.410 --> 00:13:39.380 even if you may or may not personally like the content. So here's the thing,

217 00:13:39.430 --> 00:13:42.500 every neighborhood is different. I've mentioned this before. My neighborhood,

218 00:13:42.580 --> 00:13:45.900 I have like 18,000 people in my neighborhood. Um,

219 00:13:46.330 --> 00:13:48.940 Pete also has a high number of people in his neighborhood,

220 00:13:49.440 --> 00:13:52.940 but my mom lives in a very small town. She doesn't.

221 00:13:53.640 --> 00:13:56.860 So for me, being in a larger, busier neighborhood,

222 00:13:57.860 --> 00:14:01.720 the frequency of how often someone posts there is so much more content going

223 00:14:01.720 --> 00:14:03.920 through my feed. And there's also, again,

224 00:14:03.930 --> 00:14:07.440 every post is subject to our feed ranking algorithms, things like that.

225 00:14:08.100 --> 00:14:12.360 So there's a lot of things like going on, you may not notice,

226 00:14:12.780 --> 00:14:15.280 or if somebody is posting like a couple times a day,

227 00:14:15.280 --> 00:14:17.080 that might be okay for your neighborhood,

228 00:14:17.420 --> 00:14:20.720 but maybe a neighborhood that doesn't have as much stuff being posted.

229 00:14:20.940 --> 00:14:24.320 If somebody is posting twice a day, that's gonna be a lot more noticeable,

230 00:14:24.320 --> 00:14:27.440 and it might not actually, like, feel good to the neighborhood itself.

231 00:14:27.860 --> 00:14:32.160 So it's important just to be thoughtful about like what the general frequency is

232 00:14:32.460 --> 00:14:36.560 of what people are posting. And you know, again, like, does it actually like,

233 00:14:36.830 --> 00:14:41.360 feel like they are abusing the neighborhood or is what they're posting somewhat

234 00:14:41.360 --> 00:14:44.740 helpful to someone else? Now, on the flip side,

235 00:14:44.970 --> 00:14:49.780 here are some negative signals that might determine whether or not something

236 00:14:50.000 --> 00:14:53.320 is spam. One content is not personalized,

237 00:14:53.500 --> 00:14:57.920 or it is just a copy and paste, right? Anything that is just like,

238 00:14:58.700 --> 00:15:02.680 Hey, neighbors, my roofing business is available. Here's my phone number.

239 00:15:02.750 --> 00:15:05.000 Call me for a quote. It's like very bland.

240 00:15:05.110 --> 00:15:09.080 It's not really adding a lot of value. You know, if I saw one post like that,

241 00:15:09.380 --> 00:15:10.320 I'd probably let it slide.

242 00:15:10.420 --> 00:15:15.260 But if I saw the same person posting that same thing multiple

243 00:15:15.260 --> 00:15:17.260 times a day or multiple days in a row,

244 00:15:17.560 --> 00:15:21.140 that's when I might start to feel like that they're spamming the community

245 00:15:21.140 --> 00:15:25.380 because it's not actually useful to anyone else. Second bullet.

246 00:15:25.520 --> 00:15:30.260 The content doesn't resonate with neighbors, right? No comments, no reactions,

247 00:15:30.290 --> 00:15:32.620 like people are just like uninterested in it.

248 00:15:32.650 --> 00:15:35.420 That might also tell me that maybe this is something that is spam.

249 00:15:36.180 --> 00:15:39.350 That being said, content that doesn't resonate with neighbors.

250 00:15:39.460 --> 00:15:43.270 This is also something that will impact with feed ranking as well.

251 00:15:43.490 --> 00:15:46.830 If a piece of content doesn't really have any comments or reactions,

252 00:15:47.180 --> 00:15:50.590 it's not gonna travel very far. It's not gonna stay in the feed for very long.

253 00:15:50.930 --> 00:15:53.990 So that's also something just to be aware of. And then finally,

254 00:15:54.170 --> 00:15:56.310 if somebody is giving lots of posts,

255 00:15:56.420 --> 00:15:59.670 basically whatever is outside of the accepted norms,

256 00:15:59.950 --> 00:16:03.550 whatever feels outside of like what is like normal for your neighborhood,

257 00:16:04.240 --> 00:16:06.150 especially in a short period of time,

258 00:16:06.290 --> 00:16:09.870 that's also something that it might signal to be spam. So again,

259 00:16:10.430 --> 00:16:14.390 a lot of this is judgment. A lot of this is really trying to understand,

260 00:16:14.690 --> 00:16:14.990 you know,

261 00:16:14.990 --> 00:16:19.990 what is actually helpful for my community versus hurtful to

262 00:16:19.990 --> 00:16:20.823 my community?

263 00:16:20.860 --> 00:16:25.270 What is actually accepted in my community versus not accepted in the community.

264 00:16:25.710 --> 00:16:29.470 I think judging people based off of the content that they post isn't the right

265 00:16:29.470 --> 00:16:31.310 way to go about it. And rather, it's,

266 00:16:31.310 --> 00:16:35.230 it's better if we can step outside ourselves and think about whether or not what

267 00:16:35.230 --> 00:16:37.630 they're posting is actually gonna be useful to someone else.

268 00:16:38.090 --> 00:16:41.570 Let's go ahead and move to the next slide. So to reiterate,

269 00:16:42.000 --> 00:16:46.370 just because somebody is sharing about their business or their service,

270 00:16:46.710 --> 00:16:49.050 it does not mean that they are spamming, right?

271 00:16:49.300 --> 00:16:52.570 Local businesses are really important to every single one of us,

272 00:16:52.700 --> 00:16:56.850 especially in times of economic insecurity. Um,

273 00:16:57.110 --> 00:17:00.930 our communities and our cities do not exist about without local businesses.

274 00:17:01.030 --> 00:17:03.370 So that is why they are very important on Nextdoor.

275 00:17:03.650 --> 00:17:07.970 I think it's really important that we don't conflate local business owner equals

276 00:17:08.040 --> 00:17:11.290 spammer. That that is absolutely like not true. All right,

277 00:17:11.500 --> 00:17:14.170 let's go ahead and move on to the next slide. Um,

278 00:17:14.830 --> 00:17:18.770 so here's a slide that we have used before in past webinars.

279 00:17:18.800 --> 00:17:20.370 It's one that is kind of useful.

280 00:17:21.430 --> 00:17:25.610 And so if you come across something in your feed that is,

281 00:17:26.150 --> 00:17:27.090 you think is spam,

282 00:17:27.090 --> 00:17:29.770 there's ways where you can report the post itself and the content.

283 00:17:30.670 --> 00:17:33.890 And if somebody is having, um,

284 00:17:33.910 --> 00:17:37.170 or is showcasing this behavior repeatedly, like a repeat offender,

285 00:17:37.390 --> 00:17:41.650 that's when you would actually wanna report their profile to Nextdoor support as

286 00:17:41.730 --> 00:17:45.530 a spammer for them to, to be looked into. So for instance,

287 00:17:45.590 --> 00:17:49.600 if somebody is posting the exact same comment on several different threads,

288 00:17:49.940 --> 00:17:53.760 that's spamming, um, you can report the individual posts.

289 00:17:53.760 --> 00:17:57.920 And if this person engages in the behavior repeatedly, you go to their profile,

290 00:17:58.300 --> 00:18:02.480 you click report, you report for problematic content, and then report for spam.

291 00:18:03.720 --> 00:18:04.330 Similarly,

292 00:18:04.330 --> 00:18:08.690 if they're posting the same content several times a day or several days in a row

293 00:18:08.690 --> 00:18:10.890 with no personalization, no change. Again,

294 00:18:10.890 --> 00:18:14.810 this is a signal that it is not adding value to your community and that they're

295 00:18:14.810 --> 00:18:17.770 likely abusing or hurting your community and not helping it,

296 00:18:18.240 --> 00:18:21.610 then that's an area where you could also report the person or the individual

297 00:18:21.860 --> 00:18:25.850 posts. If someone is in posting incentivized reviews,

298 00:18:25.850 --> 00:18:30.050 meaning they're like paying people to write a review about their business, um,

299 00:18:30.160 --> 00:18:33.810 that actually violates our fraud guidelines. Uh,

300 00:18:33.870 --> 00:18:37.770 so you would want to report it as such. Uh, similarly,

301 00:18:37.910 --> 00:18:41.410 if somebody is posting fake reviews about a business, um,

302 00:18:41.930 --> 00:18:44.010 negative reviews on Nextdoor are totally okay,

303 00:18:44.590 --> 00:18:47.490 but they have to be rooted in somebody's personal experience.

304 00:18:47.710 --> 00:18:51.650 So if someone is posting something that is fake or posting a review and they've

305 00:18:51.650 --> 00:18:53.850 never actually visited the business, that's not okay.

306 00:18:55.510 --> 00:19:00.510 Referral codes are also not appropriate for next door. Um, and, uh,

307 00:19:00.510 --> 00:19:03.830 you can report folks that way as well. And then finally,

308 00:19:04.910 --> 00:19:06.470 business pages. Um,

309 00:19:06.480 --> 00:19:11.150 being able to report a business page is something that we're working on

310 00:19:11.630 --> 00:19:16.230 actively. So that feature, hopefully we'll be making our way to newsfeed soon.

311 00:19:16.340 --> 00:19:17.910 However, in the meantime,

312 00:19:18.290 --> 00:19:22.870 if you come across a business page that is reporting via, or excuse me,

313 00:19:22.870 --> 00:19:27.430 posting violative content, um, meaning if they're just,

314 00:19:27.850 --> 00:19:29.150 um, you know,

315 00:19:29.150 --> 00:19:31.950 not vi if they're not following the community guidelines with their posts,

316 00:19:32.100 --> 00:19:34.790 then you actually go to help center and fill out the contact desk form.

317 00:19:34.790 --> 00:19:37.310 And that's how you can report the business page right now. But again,

318 00:19:37.420 --> 00:19:40.870 soon you'll be able to report business pages from within door itself.

319 00:19:41.970 --> 00:19:45.780 Alright, next slide. Pete,

320 00:19:45.890 --> 00:19:48.860 back over to you to talk about the common questions that we hear from folks

321 00:19:48.910 --> 00:19:50.540 about, um, business posts.

322 00:19:51.150 --> 00:19:54.420 Thank you, Katie. Uh, I'm about to jump into the common questions.

323 00:19:54.420 --> 00:19:57.980 As Katie mentioned, these are actually questions that, that you've submitted,

324 00:19:58.280 --> 00:19:59.860 um, that we hear from a lot from you.

325 00:20:00.520 --> 00:20:03.340 So what are the guidelines about a person promoting their business,

326 00:20:03.360 --> 00:20:08.060 but they are not a registered business on next door? Um, we mentioned this, but,

327 00:20:08.120 --> 00:20:12.980 uh, anyone can create a business page. Anybody can post at any time to,

328 00:20:13.080 --> 00:20:17.260 to the neighborhood, uh, newsfeed. It's not required that you are, uh,

329 00:20:17.340 --> 00:20:20.780 a registered business. Think the examples I gave, or, you know,

330 00:20:20.780 --> 00:20:24.780 someone popping up a lemonade stand or someone who just doesn't even know about

331 00:20:24.780 --> 00:20:28.500 claiming a business page. And so if you see, uh, that in the feed,

332 00:20:28.500 --> 00:20:32.820 just know that that is allowed and it shouldn't be, uh, alarmed, uh, at all.

333 00:20:33.200 --> 00:20:36.020 That's a common question that we're getting. Another question.

334 00:20:36.490 --> 00:20:40.060 What do we do about neighbors who are repeatedly posting business info,

335 00:20:40.060 --> 00:20:43.620 basically pushing their own business into the feed daily? Um,

336 00:20:43.770 --> 00:20:48.440 this is a question that we get as, uh, just heard Katie mention. Uh,

337 00:20:48.440 --> 00:20:53.160 think about the, the quality of the quantity of the post and, uh, the, the,

338 00:20:53.160 --> 00:20:56.880 the interaction, uh, whether it's one or unwanted, not in the sense that,

339 00:20:56.900 --> 00:20:58.760 you know, you don't wanna see it, but it's just like,

340 00:20:59.070 --> 00:21:01.120 like your community don't wanna see it, or it's just like,

341 00:21:01.120 --> 00:21:03.880 this seems like this is too much. Uh, I would, uh,

342 00:21:04.870 --> 00:21:07.880 base base that off of that before, you know,

343 00:21:07.880 --> 00:21:10.960 reporting to spam or even thinking about muting itself. It's,

344 00:21:10.990 --> 00:21:13.480 it's up to you and, and the local moderators, you know,

345 00:21:13.480 --> 00:21:17.480 what's acceptable in your community and you should, uh, mo moderate, uh,

346 00:21:17.580 --> 00:21:19.880 as such. But again, uh, think about, uh,

347 00:21:19.880 --> 00:21:24.080 the guidelines that we just talked about, uh, that you can use sort of as,

348 00:21:24.100 --> 00:21:26.560 as a measuring stick, um, within your community.

349 00:21:29.210 --> 00:21:31.540 There's another question. Excuse me.

350 00:21:32.250 --> 00:21:36.870 Are local businesses allowed to post to all groups frequently and or using their

351 00:21:37.070 --> 00:21:38.560 personal accounts? Yes.

352 00:21:38.920 --> 00:21:42.520 Business posts and or business related content can be shared from a,

353 00:21:42.520 --> 00:21:45.040 from a neighbor account that is allowed, uh,

354 00:21:45.320 --> 00:21:48.400 businesses should only post to a group if it's within, uh,

355 00:21:48.540 --> 00:21:52.840 the group's guidelines. And so, um, you know, you've got, uh, the,

356 00:21:53.020 --> 00:21:56.240 the groups that are created, uh, those guidelines that are, um,

357 00:21:57.040 --> 00:21:59.890 that are created along in, of course, Nextdoor's guidelines.

358 00:22:00.690 --> 00:22:05.230 It is unlikely that every group in an area is relevant to a particular business.

359 00:22:05.810 --> 00:22:10.350 Uh, as such, posting to all groups is a frequent, frequent manner,

360 00:22:10.770 --> 00:22:15.390 uh, likely violation of the spam guideline. Let me read that again.

361 00:22:15.450 --> 00:22:15.930 I'm sorry.

362 00:22:15.930 --> 00:22:19.670 It is unlikely that every group in an area is relevant to a particular business.

363 00:22:20.170 --> 00:22:20.590 As such,

364 00:22:20.590 --> 00:22:25.430 posting to all groups in a frequent manner is likely a violation of the spam

365 00:22:25.430 --> 00:22:29.360 guideline. All right, next question.

366 00:22:30.880 --> 00:22:35.620 Is there a paid advertising section that commercial businesses should use and

367 00:22:35.620 --> 00:22:39.020 not the main section? No. Uh, the main feed is,

368 00:22:39.200 --> 00:22:43.660 is available for commercial businesses, neighbors, advertisers, uh,

369 00:22:43.660 --> 00:22:48.340 when you see, uh, uh, local businesses or commercial businesses post, I mean,

370 00:22:48.500 --> 00:22:51.820 a again, uh, the need for like local businesses and businesses, I mean,

371 00:22:51.820 --> 00:22:55.020 I was talking about earlier. So you're gonna see that, uh, in a feed.

372 00:22:55.020 --> 00:22:59.340 There's no separate section dedicated to for commercial posts. Um,

373 00:22:59.440 --> 00:23:03.500 so you know, you'll, you'll see that in the feed and it's perfectly, uh,

374 00:23:03.500 --> 00:23:07.380 acceptable. And something I always, uh, talk about is advertisers.

375 00:23:07.380 --> 00:23:10.660 They gotta follow the, the same community guidelines, um,

376 00:23:10.660 --> 00:23:12.820 that we have to follow even as advertisers.

377 00:23:13.690 --> 00:23:16.940 So next question, uh, that was submitted.

378 00:23:17.040 --> 00:23:21.180 Can you speak to the guidelines about legitimate reviews? Uh,

379 00:23:21.200 --> 00:23:23.450 are not public shaming? Well,

380 00:23:23.480 --> 00:23:28.450 reviews about bus reviews about businesses are legitimate. So as long, so,

381 00:23:28.450 --> 00:23:31.930 as long as they're rooted in the Arthur's personal experience, not otherwise.

382 00:23:32.550 --> 00:23:35.540 Um, in violation of community guidelines, uh,

383 00:23:35.710 --> 00:23:37.660 think about if you're doing a review, um,

384 00:23:37.660 --> 00:23:39.940 and you're writing a anonymous review about your experience,

385 00:23:40.410 --> 00:23:43.260 refrain from like name calling or, or insults,

386 00:23:43.260 --> 00:23:45.480 because then you start to get into, uh,

387 00:23:45.500 --> 00:23:49.480 the violation of the community guideline. But if you were got a legit, uh,

388 00:23:49.580 --> 00:23:53.360 review about a business and you're posting your, your experience,

389 00:23:53.830 --> 00:23:57.720 that is not a violation, that's not considered public change even. So, um,

390 00:23:57.820 --> 00:24:02.450 that's a question that we get, uh, and we've gotten Aary Fund. So with that,

391 00:24:02.910 --> 00:24:04.370 uh, I'm gonna go over to Q and h.

392 00:24:04.370 --> 00:24:08.010 You can ask more questions and please submit as much as you want to bring Katie

393 00:24:08.040 --> 00:24:08.873 back up here.

394 00:24:11.140 --> 00:24:13.750 Awesome. Thank you so much, Pete. Um,

395 00:24:13.890 --> 00:24:17.230 we do have a handful of questions that I wanna start bringing in.

396 00:24:17.330 --> 00:24:18.790 And actually if you would like,

397 00:24:18.790 --> 00:24:23.710 you can actually stop screen sharing and then it'll be us on the video. Yep. Um,

398 00:24:24.480 --> 00:24:28.510 great. So I'm gonna start from the top. We've got a hand,

399 00:24:28.510 --> 00:24:32.430 couple handfuls of great questions that have come in from folks. So, um,

400 00:24:32.880 --> 00:24:37.590 Linda asks our inappropriate ads that are not allowed on the guidelines,

401 00:24:37.590 --> 00:24:41.230 something we should be reporting into who? So this is a really great question.

402 00:24:41.610 --> 00:24:42.443 Um,

403 00:24:43.220 --> 00:24:47.400 so most of the ads that show up on Nextdoor are

404 00:24:48.160 --> 00:24:51.240 manually reviewed by a person before they go live,

405 00:24:51.450 --> 00:24:56.010 especially if they're ads from like really big, um,

406 00:24:56.330 --> 00:25:00.570 advertisers like a Target or, um, thing, Verizon, things like that.

407 00:25:00.590 --> 00:25:05.170 We actually have an internal team that partners with those companies

408 00:25:05.630 --> 00:25:09.770 to help them create ads, um, for use on Nextdoor,

409 00:25:10.830 --> 00:25:15.610 we do have some ads that are self-service that also go through an

410 00:25:15.770 --> 00:25:18.930 approval system. Um, but with anything self-service,

411 00:25:19.040 --> 00:25:23.210 sometimes mistakes get made, sometimes, um, things slip through.

412 00:25:23.270 --> 00:25:27.650 So it is never our intention for anybody on next door to see an inappropriate

413 00:25:27.750 --> 00:25:29.690 ad, but it has happened.

414 00:25:29.850 --> 00:25:33.090 I know that I myself have personally seen a couple of inappropriate ads.

415 00:25:33.390 --> 00:25:35.770 So the way that you can report, um,

416 00:25:36.040 --> 00:25:40.410 inappropriate ads right now is through the Contact Us page.

417 00:25:40.410 --> 00:25:45.210 Unfortunately, um, there is not an easy way in product to report.

418 00:25:45.350 --> 00:25:49.450 So what I would recommend doing is taking a screenshot and filling out the

419 00:25:49.450 --> 00:25:53.990 Contact Us form in help center in attaching your screenshot,

420 00:25:53.990 --> 00:25:56.910 and then our customer support team can work with the right folks internally.

421 00:25:57.740 --> 00:26:01.150 It's also important to know that when we find inappropriate ads that have kind

422 00:26:01.150 --> 00:26:04.270 of si slipped through our systems, not only do we remove the ad,

423 00:26:04.270 --> 00:26:08.350 but we usually block the advertiser as well. Um, we're pretty,

424 00:26:08.600 --> 00:26:10.710 we're not super lenient. Like if somebo, again,

425 00:26:10.710 --> 00:26:12.990 if somebody is being abusive to our community,

426 00:26:13.020 --> 00:26:14.710 like that's really important to us.

427 00:26:14.810 --> 00:26:18.910 And so we will actually usually block the advertiser if, um,

428 00:26:19.060 --> 00:26:21.150 they're found to be submitting inappropriate content.

429 00:26:21.530 --> 00:26:24.350 So I hope that helps to answer your question. Um,

430 00:26:24.570 --> 00:26:28.270 one thing to share with all of you, so the resource hub, uh,

431 00:26:28.270 --> 00:26:31.790 which is where you go to like, uh, register for these events and things.

432 00:26:32.330 --> 00:26:34.510 Now when you click the help button and the resource hub,

433 00:26:34.570 --> 00:26:38.710 it should take you exactly to the Contact us form in help center.

434 00:26:38.890 --> 00:26:41.150 So it's a little bit of a shortcut that, um,

435 00:26:41.270 --> 00:26:43.110 I was able to sneak in for all of you, you,

436 00:26:43.110 --> 00:26:46.520 so that you have an easier way of contacting

437 00:26:47.890 --> 00:26:51.810 Nextdoor Support. All right, great. Um,

438 00:26:52.340 --> 00:26:54.810 let's see here. Next question. This one's from Molly.

439 00:26:54.980 --> 00:26:58.050 Molly has a great question about, um,

440 00:26:58.310 --> 00:27:02.690 can you talk about business posts from a neighbor account, not a business page.

441 00:27:02.710 --> 00:27:07.650 So neighbor account that are only a link to their Airbnb or A V R B O. Um,

442 00:27:07.770 --> 00:27:12.370 V R B O is actually a, a competitor to Airbnb, um, simply,

443 00:27:12.580 --> 00:27:16.370 which is a new platform that allows you to rent a neighbor's swimming pool.

444 00:27:16.870 --> 00:27:21.640 Is this allowed? What's the report path that you would suggest? So, um,

445 00:27:24.620 --> 00:27:27.790 I think I would probably

446 00:27:29.480 --> 00:27:32.500 assume positive intent and I would allow it on the first post,

447 00:27:32.600 --> 00:27:34.420 and then on the second post I would,

448 00:27:34.660 --> 00:27:38.620 I would probably vote to remove it or report it as spam. Um,

449 00:27:38.960 --> 00:27:43.580 but on the first post, I would probably leave a comment on the person's,

450 00:27:43.960 --> 00:27:48.900 um, post just to ask like, Hey, what's, what's the context here?

451 00:27:49.000 --> 00:27:53.220 All right, you have a link to a rental or a swimming pool, like,

452 00:27:53.640 --> 00:27:56.820 is this your swimming pool? Are you looking for somewhere to rent?

453 00:27:56.920 --> 00:28:00.100 Do you think like, try to get them to give a little bit more context, uh, to,

454 00:28:00.360 --> 00:28:04.220 to better understand like what the point is of that particular link. Um,

455 00:28:04.330 --> 00:28:06.780 that would be kind of like the, the,

456 00:28:08.080 --> 00:28:09.980 the best case scenario way to go about it.

457 00:28:10.280 --> 00:28:14.140 But then if people just keep posting like links with like no other context,

458 00:28:14.580 --> 00:28:17.340 I would definitely remove that as spam. Um, Pete, how do you feel about that?

459 00:28:17.570 --> 00:28:20.540 Well, yeah, I was, Katie, I was gonna follow up with a, with a question. I,

460 00:28:20.620 --> 00:28:24.580 I think that sounds right. Um, well, I know that's right. Would you, uh,

461 00:28:24.610 --> 00:28:29.460 suggest that neighbors do a direct inbox or comment on the post to sort

462 00:28:29.460 --> 00:28:31.940 of, you know, to when you were assuming positive intent?

463 00:28:33.130 --> 00:28:37.560 Yeah, you know, you can go either way. Um, I,

464 00:28:37.700 --> 00:28:39.840 in my own neighborhood, when I'm moderating, at least,

465 00:28:40.080 --> 00:28:45.000 I have been taking a personal standpoint of just commenting on people's

466 00:28:45.130 --> 00:28:49.320 posts to give feedback because it's not just about that one person,

467 00:28:49.660 --> 00:28:53.930 but for me it's about everybody else who sees the comment as well.

468 00:28:54.550 --> 00:28:58.970 So I sort of feel like it's like leading by example if you do it publicly.

469 00:28:59.430 --> 00:29:02.210 But I also know that for some people they may not be comfortable doing that,

470 00:29:02.270 --> 00:29:07.010 in which case mm-hmm. A direct message works too. Yeah. Um, so either or,

471 00:29:07.190 --> 00:29:08.530 but I tend to try to like,

472 00:29:08.750 --> 00:29:12.730 do things publicly so that ideally other people's learn from the example.

473 00:29:12.920 --> 00:29:16.610 Yeah. And, and thanks for sharing that. I had a, uh, an example that was,

474 00:29:16.610 --> 00:29:20.130 that was like that where someone was like, Hey, I believe this is spam, uh,

475 00:29:20.130 --> 00:29:24.250 almost just like this. And I went ahead and did a private message also,

476 00:29:24.910 --> 00:29:27.130 so it was out there publicly, and then a private message said, Hey,

477 00:29:27.130 --> 00:29:28.930 if this isn't, we wanna, you know,

478 00:29:28.930 --> 00:29:32.650 rewrite this so that it doesn't look so spammy. So that's, that's great advice.

479 00:29:34.170 --> 00:29:38.910 Great. Um, let's see here.

480 00:29:39.660 --> 00:29:44.440 Gail asked the question, how can we tell if a business review is fake? Um,

481 00:29:44.500 --> 00:29:47.440 that's a good question. You know, I think a lot of this, again,

482 00:29:47.480 --> 00:29:50.640 I like to assume positive intent, and especially with Nextdoor, right?

483 00:29:50.730 --> 00:29:54.480 We're confirming accounts when people join Nextdoor. Um,

484 00:29:54.530 --> 00:29:55.720 we're confirming accounts,

485 00:29:55.720 --> 00:29:58.080 we're making sure that people who join the platform are real people.

486 00:29:58.380 --> 00:30:01.460 We don't allow for like bots,

487 00:30:01.480 --> 00:30:03.620 we don't allow for people to post through,

488 00:30:03.620 --> 00:30:06.780 like scheduling composers or things like that. So, you know,

489 00:30:07.340 --> 00:30:10.900 I think if someone is posting a business review, um,

490 00:30:11.990 --> 00:30:15.370 and it's a particularly like intense, like negative review,

491 00:30:16.310 --> 00:30:17.450 you can usually, I don't know,

492 00:30:17.450 --> 00:30:21.210 I feel like you can usually tell when you're reading it, there may be details,

493 00:30:21.210 --> 00:30:22.930 like if it was an actual true experience,

494 00:30:22.930 --> 00:30:27.050 there will be more specific details about like a particular incident or a

495 00:30:27.050 --> 00:30:30.010 particular issue that they had with like customer service or like something like

496 00:30:30.010 --> 00:30:34.770 that. If it's something that that's just kind of generally like broad, um,

497 00:30:35.290 --> 00:30:39.370 I would probably still give it the benefit of the doubt. But, you know, if,

498 00:30:39.550 --> 00:30:40.383 if it's like,

499 00:30:41.290 --> 00:30:44.310 if it's a negative review and it happens to come from someone who also is the

500 00:30:44.430 --> 00:30:45.990 business owner of a competitive business,

501 00:30:45.990 --> 00:30:49.990 those are things like that that I might kind of like signal to my own spidey

502 00:30:49.990 --> 00:30:52.710 sense. And if that's the case, um, frankly,

503 00:30:53.030 --> 00:30:57.950 I would rather than try to like manage the, like post itself.

504 00:30:58.150 --> 00:31:01.510 I would just report the profiles to Nextdoor Support and have Nextdoor support

505 00:31:01.510 --> 00:31:03.590 take a look. Hmm. Because they can actually like,

506 00:31:03.650 --> 00:31:07.910 dig in and do more investigation and give people like warnings. Um,

507 00:31:08.290 --> 00:31:12.910 so any behavior that you suspect to be maybe more just kind of like,

508 00:31:13.250 --> 00:31:16.680 um, I guess more of that like fraud, like behavior,

509 00:31:16.750 --> 00:31:21.200 like whether it's incentivized reviews or fake reviews,

510 00:31:21.340 --> 00:31:24.160 that's where I would actually recommend just reporting the profile and letting

511 00:31:24.160 --> 00:31:26.960 Nextdoor support handle it versus trying to get involved yourself.

512 00:31:28.730 --> 00:31:32.490 I, I would add something that we did during foundations of Moderation that, uh,

513 00:31:32.700 --> 00:31:35.730 Katie talked about the moderators is even as moderators,

514 00:31:35.730 --> 00:31:38.970 you won't be able to catch everything, and so you just try and do your best to,

515 00:31:39.270 --> 00:31:43.170 uh, to be the best moderator you can be. But, uh, it's a great question and, uh,

516 00:31:43.170 --> 00:31:44.090 thank you for submitting.

517 00:31:45.060 --> 00:31:49.190 Yeah, of course. Um, let's see. Continuing to go down the list,

518 00:31:49.520 --> 00:31:51.030 Diana asks, uh,

519 00:31:51.390 --> 00:31:55.510 neighbor always adds her real estate agent data at the end of a newsfeed post

520 00:31:55.510 --> 00:31:59.230 from her personal account. Is this allowed? Um, yeah, it is.

521 00:31:59.260 --> 00:32:02.910 It's kind of like an email signature, or actually in, um,

522 00:32:03.020 --> 00:32:07.470 more old school forums, people were allowed to create signatures.

523 00:32:07.930 --> 00:32:08.490 So yeah,

524 00:32:08.490 --> 00:32:12.870 if somebody has their real estate agent data as like an email signature,

525 00:32:13.760 --> 00:32:17.060 I'm not worried about that. Um, if they're just commenting on every post,

526 00:32:17.170 --> 00:32:20.820 like just with the real estate info and like no other information,

527 00:32:21.290 --> 00:32:23.460 then that's when I would report and remove it for spam.

528 00:32:23.960 --> 00:32:27.660 So hopefully that makes sense. Diana, thank you so much for the question.

529 00:32:30.280 --> 00:32:32.340 Um, let's see here. Karen says,

530 00:32:32.610 --> 00:32:35.420 sometimes neighbors post inappropriate messages,

531 00:32:35.480 --> 00:32:37.700 but the reporting guidelines don't quite fit the post.

532 00:32:38.220 --> 00:32:40.720 I try to pick the best reason I can find we're reporting,

533 00:32:40.720 --> 00:32:45.520 but is there any way to recommend an update on the wording? Um, Karen,

534 00:32:45.520 --> 00:32:46.920 thank you so much for this feedback.

535 00:32:47.010 --> 00:32:51.840 We're actually in process of an exercise to update

536 00:32:52.140 --> 00:32:55.720 the reporting, um, phrasing and words.

537 00:32:56.120 --> 00:32:58.040 I have have personally been involved with it,

538 00:32:58.300 --> 00:33:01.160 so I can promise you it is something that we're working on. Um,

539 00:33:01.500 --> 00:33:05.160 we are in process of getting alignment with a bunch of other different teams at

540 00:33:05.160 --> 00:33:05.600 nextdoor,

541 00:33:05.600 --> 00:33:09.880 including our policy and our legal department before we make that change. Um,

542 00:33:10.020 --> 00:33:13.520 but that should be, that should be, um, something,

543 00:33:13.660 --> 00:33:16.880 if you want to recommend an update,

544 00:33:17.060 --> 00:33:20.360 that's always a great thing you can do for, um,

545 00:33:20.770 --> 00:33:23.520 using the contact form to reach out to Nextdoor support.

546 00:33:23.580 --> 00:33:25.880 If you scroll down to the, like request a feature section,

547 00:33:25.880 --> 00:33:29.080 that's where you can always make sure, like recommend updates like that.

548 00:33:31.870 --> 00:33:35.280 Um, let's see here. Ricky asks,

549 00:33:35.580 --> 00:33:40.000 can a local neighbor post from their personal page about their wallpaper

550 00:33:40.240 --> 00:33:43.800 business to the feed and up to 38 groups at the same time?

551 00:33:43.940 --> 00:33:47.880 He posts multiple times per day from his business page too. Pete,

552 00:33:47.880 --> 00:33:48.713 you wanna take that one?

553 00:33:49.670 --> 00:33:51.720 Yeah, I'll, I'll take this. I think that, um,

554 00:33:51.820 --> 00:33:56.560 if if it's overposting in this sense, I think you, you can, uh,

555 00:33:56.740 --> 00:33:58.760 re report that. But if somebody's, if he's,

556 00:33:58.980 --> 00:34:03.640 if I wake him and I post to 38 different places and I do it a a week

557 00:34:03.650 --> 00:34:07.760 later, I don't believe, I mean, for me, I don't believe that that would be, uh,

558 00:34:07.760 --> 00:34:08.720 entitled to spam.

559 00:34:08.720 --> 00:34:13.200 But if he's just like constantly in the news free hour after hour, uh,

560 00:34:13.400 --> 00:34:18.040 minute after minute, um, you know, for example, then you, you, you can, um,

561 00:34:18.110 --> 00:34:22.200 take that and report that as, uh, potential spam.

562 00:34:22.960 --> 00:34:27.650 Yeah, Ricky, I would actually report that as spam for sure. Um, we kind of,

563 00:34:27.650 --> 00:34:31.170 we mentioned this on an earlier slide, if, uh, it's, it's highly,

564 00:34:32.190 --> 00:34:36.410 highly unlikely that somebody's wallpaper business would be relevant to 38

565 00:34:36.410 --> 00:34:40.250 different groups. So that to me is very much spamming.

566 00:34:40.390 --> 00:34:44.770 And if you combine that with it happening multiple times per day and from his

567 00:34:45.010 --> 00:34:49.530 business page, like all of that sounds like negative spam signals. Um,

568 00:34:50.830 --> 00:34:52.330 and so I,

569 00:34:52.810 --> 00:34:57.370 I definitely would report that person as opposed to trying to manage every

570 00:34:57.370 --> 00:35:00.850 single post that they submit. Um, with that being said,

571 00:35:01.190 --> 00:35:03.290 we are also working on some product updates.

572 00:35:03.310 --> 00:35:08.290 We know the post to multiple groups feature is not always being used by

573 00:35:08.450 --> 00:35:10.810 neighbors, um, with the best of intentions.

574 00:35:11.190 --> 00:35:13.850 So we've been giving feedback to the product team, um,

575 00:35:13.950 --> 00:35:18.170 really working with them to find space in the roadmap to go in and make some

576 00:35:18.170 --> 00:35:20.330 changes to that feature. So my,

577 00:35:20.390 --> 00:35:23.530 my hope is that there's gonna be some more product relief coming into that soon.

578 00:35:23.630 --> 00:35:27.370 But yeah, I think if, if someone's reporting same thing, uh,

579 00:35:27.370 --> 00:35:30.010 posting the same thing in like 30 or 40 different groups,

580 00:35:30.010 --> 00:35:33.240 that to me is very much, feels like spam for sure.

581 00:35:35.030 --> 00:35:36.610 Um, someone asked,

582 00:35:38.190 --> 00:35:42.250 is Nextdoor a US app only or are there Nextdoor apps in other countries? Uh,

583 00:35:42.270 --> 00:35:43.770 we are in other countries.

584 00:35:43.770 --> 00:35:47.690 Nextdoor is available in 11 different countries across the world, us, Canada,

585 00:35:48.310 --> 00:35:49.490 uk probably

586 00:35:51.010 --> 00:35:53.500 half a dozen or so places in Europe and in Australia.

587 00:35:53.720 --> 00:35:56.300 So definitely available outside.

588 00:35:59.470 --> 00:36:02.870 Um, let's see here.

589 00:36:06.360 --> 00:36:09.100 Um, just quickly reading through some of these questions.

590 00:36:12.440 --> 00:36:17.340 So Mike asked a question about whether or not license plates can be posted. Um,

591 00:36:18.080 --> 00:36:21.860 we actually got this question probably a week and a half ago and are waiting to

592 00:36:21.860 --> 00:36:24.620 get an updated answer from policy about it.

593 00:36:25.440 --> 00:36:28.980 My general perspective on license plates is that, um,

594 00:36:29.890 --> 00:36:33.340 license plate information, it's personal information,

595 00:36:33.340 --> 00:36:35.300 but it's also very much public information, right?

596 00:36:35.330 --> 00:36:37.860 Like you're sitting at a stoplight, you see somebody's license plate,

597 00:36:37.860 --> 00:36:42.020 like you can look that license plate number up on your phone immediately. Um,

598 00:36:42.300 --> 00:36:46.940 I think if people are posting license plates with like the intent to shame or to

599 00:36:46.940 --> 00:36:50.700 like, basically hurt someone else, then it's, it's not okay.

600 00:36:51.020 --> 00:36:54.140 I think it's one thing if someone is posting a license plate and is like,

601 00:36:54.140 --> 00:36:56.620 is this your car? You're about to get towed, or you're like,

602 00:36:56.620 --> 00:37:00.420 you're blocking my driveway. But if it's very much, um,

603 00:37:00.420 --> 00:37:03.940 being used as a clear intent to shame, I would for sure take it down.

604 00:37:04.200 --> 00:37:06.380 So that would be my answer to that question today.

605 00:37:07.120 --> 00:37:11.420 But we are talking through things with our policy team and if we make any

606 00:37:11.610 --> 00:37:15.300 changes beyond that, we'll for sure to let you know in the resource hub.

607 00:37:15.730 --> 00:37:18.740 Yeah, and I read this question out loud, Katie, it's, uh,

608 00:37:19.080 --> 00:37:20.700 can I connect with my family in Canada,

609 00:37:21.000 --> 00:37:22.900 UK or Australia if they're all next door?

610 00:37:23.960 --> 00:37:26.620 Oh, that is such a good question. Um,

611 00:37:28.390 --> 00:37:30.270 I don't think you can actually,

612 00:37:30.330 --> 00:37:35.070 if you are based in the us I don't think you can actually have a

613 00:37:35.070 --> 00:37:37.710 connection with somebody who is in a different country.

614 00:37:37.990 --> 00:37:42.110 I think our platform and our like data centers are different by country.

615 00:37:42.810 --> 00:37:46.670 So like, I'm in California, Pete is in Indiana,

616 00:37:47.800 --> 00:37:50.990 we're both based in the US so we can definitely connect with each other even

617 00:37:50.990 --> 00:37:55.590 though we're in different states. But I don't think that, uh,

618 00:37:55.650 --> 00:37:58.350 you can actually do cross border connections.

619 00:38:00.490 --> 00:38:03.090 I have not ever tested it, but I, I'm pretty sure you can't.

620 00:38:03.110 --> 00:38:06.450 That's a really great question though. I love this. Um,

621 00:38:07.520 --> 00:38:10.020 let's see here. Um,

622 00:38:11.310 --> 00:38:12.020 I'll think on Diana,

623 00:38:12.020 --> 00:38:16.710 should maj report pr the next door of someone's business personal account,

624 00:38:16.810 --> 00:38:18.590 if already warned about excessive spam,

625 00:38:18.690 --> 00:38:21.350 if someone's been warned about excessive spam, you can, uh,

626 00:38:21.350 --> 00:38:23.750 report them so that Nextdoor Help Center can take a look at that.

627 00:38:24.220 --> 00:38:25.790 Yeah, yeah, absolutely.

628 00:38:25.950 --> 00:38:29.630 I think if you've already gone out of your way to try and like give someone

629 00:38:29.950 --> 00:38:32.350 feedback that they're spamming and that they're being abusive to the community,

630 00:38:32.780 --> 00:38:37.760 then I think you absolutely need to report them for

631 00:38:38.190 --> 00:38:39.720 spam nextdoor support. Again,

632 00:38:39.720 --> 00:38:43.040 they'll look up all the history and they can see what's going on. Um,

633 00:38:43.420 --> 00:38:48.350 and you'll be able to, um, they'll be able to take action for you.

634 00:38:48.410 --> 00:38:48.950 But yeah, if,

635 00:38:48.950 --> 00:38:51.430 if you've already warn someone about it and they're still misbehaving,

636 00:38:51.430 --> 00:38:55.330 definitely definitely go ahead and report that. Um,

637 00:38:55.450 --> 00:39:00.370 I do see a couple of questions in here about real estate and realtor posts, um,

638 00:39:00.390 --> 00:39:01.690 and what people can post from,

639 00:39:02.130 --> 00:39:05.810 I actually have an entire email thread about this in my inbox that I'm trying to

640 00:39:05.810 --> 00:39:07.930 pull up right now so that I can make sure I,

641 00:39:08.170 --> 00:39:11.690 I can talk about the policies specifically. So give me just one second on that.

642 00:39:12.110 --> 00:39:12.490 But Pete,

643 00:39:12.490 --> 00:39:15.650 if there's any other questions in there that you wanna dig into in the Yeah,

644 00:39:16.000 --> 00:39:16.290 Look

645 00:39:16.290 --> 00:39:17.123 For this, that'd be great.

646 00:39:17.940 --> 00:39:18.500 Our,

647 00:39:18.500 --> 00:39:23.120 our office rehoming posts for pets with fees also from Rescue

648 00:39:23.210 --> 00:39:26.400 Hoops. Are these Okay. Re uh, selling pets on next door is not allowed.

649 00:39:27.000 --> 00:39:30.840 Rehoming, uh, fee is allowed, um,

650 00:39:31.140 --> 00:39:34.840 on next door. Uh, but I mean, again,

651 00:39:36.050 --> 00:39:39.770 i i, I just mentioned depending on, you know, who's, you know,

652 00:39:39.770 --> 00:39:44.690 who's doing the re-homing and who's putting up the animal up for,

653 00:39:45.470 --> 00:39:48.610 uh, sale, I would, uh, look into those details.

654 00:39:48.670 --> 00:39:51.050 But the re-homing fee itself is okay,

655 00:39:51.070 --> 00:39:53.610 but selling an animal is not okay on next door.

656 00:39:54.230 --> 00:39:58.330 The Yeah, exactly. Sales not okay. Like if you're a breeder, that's not okay.

657 00:39:58.870 --> 00:40:03.810 Um, the re-homing fee is okay, but it has to be reasonable, right?

658 00:40:03.990 --> 00:40:08.190 So it's like having a $500 re-homing fee is pretty

659 00:40:08.750 --> 00:40:12.270 unreasonable. Um, frankly, I think, you know,

660 00:40:12.300 --> 00:40:15.150 like my personal threshold is like anything,

661 00:40:15.490 --> 00:40:18.990 it shouldn't really be above a hundred dollars because the intention of a

662 00:40:18.990 --> 00:40:21.110 rehoming fee is for someone to like recoup,

663 00:40:21.110 --> 00:40:25.190 like if they've purchased like a bag of dog food and maybe some like toys or

664 00:40:25.190 --> 00:40:28.990 like a bed or something. But yeah, anything above that,

665 00:40:29.210 --> 00:40:33.550 and you really kind of get into like a sales territory, which is not okay. Um,

666 00:40:33.890 --> 00:40:35.830 and there is an entire, in our help center,

667 00:40:35.960 --> 00:40:40.490 there is an entire article about pet rehoming.

668 00:40:40.530 --> 00:40:44.090 I think if you type in rehoming from the search bar, you'll be able to find it.

669 00:40:44.390 --> 00:40:45.290 Mm-hmm. Okay.

670 00:40:46.050 --> 00:40:50.410 I have my full email about realtors,

671 00:40:50.430 --> 00:40:55.370 so I'm gonna go ahead and dig into a couple of these realtor questions. Um, so,

672 00:40:56.030 --> 00:40:56.863 um,

673 00:40:57.030 --> 00:41:01.930 Mel asks whether or not realtors can post listings from their personal

674 00:41:01.930 --> 00:41:05.260 account, and if not, what is the report path?

675 00:41:05.840 --> 00:41:10.420 So a realtor from their personal account can

676 00:41:10.450 --> 00:41:15.300 introduce themselves and say that they are a realtor. So for example,

677 00:41:15.400 --> 00:41:20.060 if someone says, hi neighbors, I am Mary, I'm a realtor at ABC Company,

678 00:41:20.280 --> 00:41:22.500 if you're looking for your dream home, feel free to reach out.

679 00:41:22.600 --> 00:41:25.140 I'd love to help you. That's totally okay.

680 00:41:26.170 --> 00:41:31.100 What is not okay is if it moves into more of that

681 00:41:31.100 --> 00:41:32.820 like sales listing territory.

682 00:41:33.420 --> 00:41:37.240 So what's not okay is if the post says, hi neighbors,

683 00:41:37.700 --> 00:41:40.920 I'm Mary a realtor at a b C company, I have a two bedroom,

684 00:41:41.060 --> 00:41:43.680 one bath property available next week, let me know,

685 00:41:43.740 --> 00:41:47.720 let me know if you want a tour that's not okay from a neighbor account. Um,

686 00:41:48.670 --> 00:41:52.040 similarly, if somebody posts and says, hi neighbors,

687 00:41:52.420 --> 00:41:54.280 1, 2, 3, 4 Main Street is now available,

688 00:41:54.330 --> 00:41:58.120 we'll be showing upon request all offers are due in two weeks, let me know,

689 00:41:58.350 --> 00:42:02.280 like, that's not okay from neighbor accounts. So, um,

690 00:42:03.660 --> 00:42:08.400 the whole, there's definitely like a lot of best practices for,

691 00:42:08.400 --> 00:42:11.720 I think how we want to see realtors using Nextdoor versus like,

692 00:42:11.720 --> 00:42:14.400 what is or isn't actually like violative.

693 00:42:14.820 --> 00:42:18.640 But I think if somebody is posting like a specific listing

694 00:42:19.790 --> 00:42:22.680 from their personal account, that's when it moves more into the, like,

695 00:42:22.680 --> 00:42:25.240 the sales territory and it should really be coming from a business page.

696 00:42:25.380 --> 00:42:27.240 So if that's the case, um,

697 00:42:27.240 --> 00:42:31.480 then I would report the neighbor profile, um,

698 00:42:32.140 --> 00:42:34.720 and off the top of my head, how would I report that? Um,

699 00:42:36.790 --> 00:42:40.550 I would probably report it as spam, where you can report it as as other,

700 00:42:40.690 --> 00:42:42.750 but then just kind of reference that it's like they're,

701 00:42:42.750 --> 00:42:46.750 they're clearly publishing a listing into the feed and that's not where it's

702 00:42:46.990 --> 00:42:50.710 supposed to be. Um, there's another question.

703 00:42:51.210 --> 00:42:53.310 So related to realtors and real estate agents,

704 00:42:53.340 --> 00:42:56.390 I'll just proactively share a couple of other things. Um,

705 00:42:57.710 --> 00:43:02.610 so realtors are allowed to share about open houses from both

706 00:43:02.620 --> 00:43:05.970 their personal account and from their business accounts. Ideally,

707 00:43:06.190 --> 00:43:11.010 the best case scenario is we would love to see a realtor use their

708 00:43:11.250 --> 00:43:15.530 business account to publish the open house as an event using the events feature

709 00:43:15.720 --> 00:43:18.850 that is like ultimately the best of what we wanna see.

710 00:43:19.350 --> 00:43:23.810 But if they don't follow that exact path, it's, it's not a violation.

711 00:43:24.510 --> 00:43:29.010 Um, so if somebody were to say like, Hey, I'm Mary, I'm a realtor.

712 00:43:29.270 --> 00:43:31.490 I'm having an open house this weekend in the Garden District,

713 00:43:31.490 --> 00:43:35.330 would love for you to join. That's, uh, from that from a neighbor account,

714 00:43:35.400 --> 00:43:39.470 that is totally okay as well. Um,

715 00:43:39.810 --> 00:43:42.270 so I hope that helps to clarify. Um,

716 00:43:42.630 --> 00:43:47.590 I think that there's definitely an area for

717 00:43:47.590 --> 00:43:50.790 sure of opportunity for us to improve some of the help articles about real

718 00:43:50.790 --> 00:43:52.470 estate agents. And ideally,

719 00:43:52.590 --> 00:43:56.350 I would love to see us kind of define a very clear guide of like, realtors,

720 00:43:56.410 --> 00:43:57.550 here's how to use Nextdoor.

721 00:43:57.670 --> 00:44:01.110 I think we definitely wanna get that done at some point in the future. Um,

722 00:44:01.290 --> 00:44:03.230 but hopefully that helps to clarify things.

723 00:44:03.610 --> 00:44:04.443 Mm-hmm.

724 00:44:05.210 --> 00:44:08.830 Um, we have one minute left.

725 00:44:11.670 --> 00:44:12.503 Um,

726 00:44:13.940 --> 00:44:16.840 One from, from Karen real quick, excuse me, everybody.

727 00:44:17.490 --> 00:44:21.670 If an individual homeowner wants to let neighbors know their house is for sale

728 00:44:21.670 --> 00:44:26.590 by the owner, is this okay? This would be allowed, this is the neighbor, um,

729 00:44:26.780 --> 00:44:30.390 letting, uh, the neighbors know that they're out, their home is for sale,

730 00:44:30.390 --> 00:44:30.710 correct,

731 00:44:30.710 --> 00:44:33.580 Katie? I believe so,

732 00:44:33.800 --> 00:44:38.060 but ideally we would wanna see it posted in for sale and free. Um,

733 00:44:38.260 --> 00:44:40.020 I would recommend, sorry. Yes, I would. Yeah,

734 00:44:40.380 --> 00:44:43.420 I would recommend looking at the for sale and free guidelines specifically.

735 00:44:43.420 --> 00:44:44.253 Like I,

736 00:44:44.340 --> 00:44:48.020 I don't unfortunately have every single guideline off the top of my head, um,

737 00:44:48.020 --> 00:44:51.780 but there is some very clear guidance and for sale and free about, um,

738 00:44:51.780 --> 00:44:56.580 whether or not people can list properties and how they can list properties. Um,

739 00:44:57.200 --> 00:45:00.740 and, uh, similarly not just listing properties, but listing rentals as well.

740 00:45:01.040 --> 00:45:02.020 So I would definitely, Karen,

741 00:45:02.020 --> 00:45:06.140 recommend taking a look at the for sale and free guidelines. Um,

742 00:45:07.110 --> 00:45:11.100 let's see here. One last question from Michelle. She says,

743 00:45:11.100 --> 00:45:14.860 how do you suggest posts about how cute are your new puppies?

744 00:45:15.440 --> 00:45:18.700 And then someone asks you how much it is, somebody says, I'll pm you.

745 00:45:18.800 --> 00:45:21.500 The puppies are obviously being sold. So again,

746 00:45:21.680 --> 00:45:25.340 if you are concerned about fraudulent behavior of any kind,

747 00:45:25.760 --> 00:45:29.380 report the profile to Nextdoor support. So if you see that,

748 00:45:29.540 --> 00:45:31.100 I wouldn't even worry about leaving a comment,

749 00:45:31.220 --> 00:45:33.460 I would just report the profile and, um,

750 00:45:33.470 --> 00:45:36.380 leave a note with Nextdoor support that says that like,

751 00:45:36.730 --> 00:45:40.340 it's pretty clear that there are selling and not re-homing animals.

752 00:45:40.560 --> 00:45:44.790 And then the support team can take that over. All right,

753 00:45:45.700 --> 00:45:50.390 it's one o'clock my time at least that brings us to the end.

754 00:45:51.490 --> 00:45:52.323 Um,

755 00:45:52.880 --> 00:45:56.590 thank you all for all of your questions and for all of your engagement today was

756 00:45:56.590 --> 00:46:00.270 really lovely to hear from all of you and to see all of you. Um,

757 00:46:00.770 --> 00:46:03.470 and we look forward to hopefully seeing you on Thursday.

758 00:46:03.610 --> 00:46:05.430 If you still wanna talk more about this,

759 00:46:05.650 --> 00:46:09.990 please join the Meet a Moderator session on Thursday. Please note that,

760 00:46:10.650 --> 00:46:13.990 uh, you are allowed to talk about really anything during these sessions.

761 00:46:14.000 --> 00:46:17.390 We're just offering the business posts as like a suggested topic.

762 00:46:17.490 --> 00:46:19.830 We had actually gotten some feedback from people who were like,

763 00:46:20.170 --> 00:46:22.990 you should give us a topic to talk about when we meet each other.

764 00:46:23.130 --> 00:46:26.470 So this business post moderation is like the suggested topic,

765 00:46:26.810 --> 00:46:29.230 but you're more than welcome to talk about whatever you'd like.

766 00:46:29.300 --> 00:46:32.590 It's been a really great way to kind of get to know people and kind of meet

767 00:46:32.590 --> 00:46:35.310 different faces around the company or around the country. Excuse me.

768 00:46:35.810 --> 00:46:39.830 So we hope you join us. Yep. All right. See you guys. Thank you. Awesome.

769 00:46:39.830 --> 00:46:42.230 Thanks everyone. Have a great day. Bye.