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Moderator Academy

<p>As we learned in <a href="https://www.nextdoorneighborhoodteams.com/home/resources/moderator-academy-the-guidelines" rel="noopener noreferrer" target="_blank">Part 2</a>, Nextdoor's Community Guidelines set the standards for the behaviors we expect to see on Nextdoor. In the event the guidelines have been broken, or if a particular person repeatedly violates the guidelines, the content or account can be reported for review by either neighborhood moderators (like yourself!) or Nextdoor Support.</p><h1><strong>Reporting posts and comments</strong></h1><p>Any neighbor on Nextdoor, regardless of if they are a neighborhood lead or reviewer, can report a post or comment for review. In order to report a post or comment, follow these steps:</p><div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%; padding-top: 30px;"><iframe src="https://docs.google.com/presentation/d/1saVBfzGr4VoKlfWf-L_BuTdKZI98vGwAfqIuEqDg0CY/embed" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no"></iframe></div></div><p><br></p><p>For a more detailed explanation of how to report a post or comment, please review this Help Center article: <strong><em><u><a href="https://help.nextdoor.com/s/article/How-to-report-content?language=en_US" rel="noopener noreferrer" target="_blank">How to report a post</a></u></em></strong></p><h2><strong>What you can expect after reporting content</strong></h2><p>Once the content has been reported, it will show up in the review queue of the other neighborhood leads and reviewers who are eligible to vote on the content.</p><p>As a moderator, if you report a post that was authored from within your Nearby Neighborhoods, your report will count as a vote for removal. If you report a post that was authored outside of your Nearby Neighborhoods, a vote will not be added.</p><p>You will learn more about voting and appeals in Part 5.</p><h1><strong>Reporting a neighbor</strong></h1><p>Any neighbor on Nextdoor, regardless of if they are a neighborhood lead or reviewer, can report another neighbor's profile for review by Nextdoor Support. Neighbors should not be reported simply because someone finds them annoying, or because of a personal dispute.</p><p>In order to report a neighbor profile, follow these steps:</p><div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%; padding-top: 30px;"><iframe src="https://docs.google.com/presentation/d/1H0aScWyBpG8c8J9bv0qpQqROf36XJZGCRDsFBZUrH0c/embed" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no"></iframe></div></div><p><br></p><p>Your privacy, safety, and security on Nextdoor is of utmost importance to us. Neighbor reports <strong><em>always</em></strong> go to the Nextdoor team to review, and we will never disclose the name of the person who submitted the report. In alignment with this policy, Nextdoor Support <strong><em>will not</em></strong> be able to tell you any specific actions that may have been taken on the account you've reported.</p><p>For a more detailed explanation of how to report a neighbor's profile, please review this Help Center article: <strong><em><u><a href="https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US" rel="noopener noreferrer" target="_blank">How to report a neighbor</a></u></em></strong></p><h2><strong>What to expect after reporting a neighbor</strong></h2><p>You will receive an email confirmation once you've successfully reported a neighbor to Nextdoor Support. The Report button on the neighbor's profile will change to say “Reported,” and you will not be able to re-report a neighbor until the initial report is resolved.</p><p>The reports will be evaluated and resolved by Nextdoor Support, typically within 24 hours of initial receipt. If we need further information to resolve a report, the Nextdoor Support team will follow up with you.</p><p>Your name will not be disclosed to the reported neighbor, and in accordance with our privacy policies, Nextdoor Support <strong><em>will not</em></strong> disclose any action that may have been taken on the reported account to you.</p><h1><strong>Muting &amp; Blocking Neighbors</strong></h1><p>We strongly believe that neighborhood moderators should enjoy their time on Nextdoor. As such, there are a couple of other actions you can take to better curate your experience while still participating as a moderator.</p><h2><strong>Muting a neighbor in the newsfeed</strong></h2><p>As mentioned above, neighbors should not be reported simply because you may find them annoying, or because of a personal dispute. In these scenarios, we recommend <strong><em>muting</em></strong> a neighbor from your main feed so that you can better curate your Nextdoor experience. You can access the mute function from the same <em>three dots menu</em> on the neighbor's profile page.</p><p>Please note:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>If you mute a neighbor you will still see any of their reported content, or content reports in your <em>Review Queue</em></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>If you mute a neighbor you will still see any content they post in mutual groups that you may be part of</li></ol><p>For a more detailed explanation of how to mute a neighbor's profile, please review this Help Center article: <strong><em><u><a href="https://help.nextdoor.com/s/article/how-to-mute-a-neighbor?language=en_US" rel="noopener noreferrer" target="_blank">How to mute a neighbor</a></u></em></strong></p><h2><strong>Blocking a neighbor from sending you private messages</strong></h2><p>In the event you may be receiving unwanted private messages from a neighbor, you can block them from contacting you directly. You can access the block function from the same <em>three dots menu</em> on the neighbor's profile page.</p><p>Please note:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>If you block a neighbor from sending you DMs, you will still see their content published in the newsfeed unless you also mute them</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>If you block a neighbor from sending you DMs, you will still see their content published in any mutual groups that you may be part of</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>If you block a neighbor from sending you DMs, you will still see any of their reported content or content reports in the <em>Review Queue</em></li></ol><p>For a more detailed explanation of how to block a neighbor's from sending you private messages, please review this Help Center article: <strong><em><u><a href="https://help.nextdoor.com/s/article/Block-private-messages?language=en_US" rel="noopener noreferrer" target="_blank">How to block a neighbor</a></u></em></strong></p><p><br></p><h1><strong>⭐️ Check your knowledge</strong></h1><div><div style="left: 0; width: 100%; height: 600px; position: relative;"><iframe src="https://form.typeform.com/to/hZhCoG7l?typeform-embed=oembed&amp;typeform-medium=embed-oembed&amp;t=1721141420769&amp;format=json&amp;disable-auto-focus=true" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" allow="encrypted-media;"></iframe></div></div><p><br></p><h1><strong>⏩ Next module: <a href="https://www.nextdoorneighborhoodteams.com/home/resources/moderator-academy-voting-appeals" rel="noopener noreferrer" target="_blank">Voting &amp; Appeals</a></strong></h1><p>Learn how reported content is surfaced to neighborhood moderators in the next module: <a href="https://www.nextdoorneighborhoodteams.com/home/resources/moderator-academy-voting-appeals" rel="noopener noreferrer" target="_blank">Voting &amp; Appeals</a>.</p>

Reporting content & accounts is the first step to resolving problematic behavior.

Moderator Academy: Reporting Content & Accounts

Learn to cultivate kind neighborhoods on Nextdoor. To contact Nextdoor Support, visit help.nextdoor.com.

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Moderator Academy: Reporting Content & Accounts

Reporting content & accounts is the first step to resolving problematic behavior.

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