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Moderator Academy
December 15, 2022 · Last updated on July 3, 2023

Moderator Academy: Reporting Content & Accounts

# Community Guidelines
# Moderation
# Moderator Academy
# Online Community

Reporting content & accounts is the first step to resolving problematic behavior.

Team Nextdoor
Team Nextdoor

As we learned in Part 2, Nextdoor's Community Guidelines set the standards for the behaviors we expect to see on Nextdoor. In the event the guidelines have been broken, or if a particular person repeatedly violates the guidelines, the content or account can be reported for review by either neighborhood moderators (like yourself!) or Nextdoor Support.

Reporting posts and comments

Any neighbor on Nextdoor, regardless of if they are a neighborhood lead or reviewer, can report a post or comment for review. In order to report a post or comment, follow these steps:


For a more detailed explanation of how to report a post or comment, please review this Help Center article: How to report a post

What you can expect after reporting content

Once the content has been reported, it will show up in the review queue of the other neighborhood leads and reviewers who are eligible to vote on the content.

As a moderator, if you report a post that was authored from within your Nearby Neighborhoods, your report will count as a vote for removal. If you report a post that was authored outside of your Nearby Neighborhoods, a vote will not be added.

You will learn more about voting and appeals in Part 5.

Reporting a neighbor

Any neighbor on Nextdoor, regardless of if they are a neighborhood lead or reviewer, can report another neighbor's profile for review by Nextdoor Support. Neighbors should not be reported simply because someone finds them annoying, or because of a personal dispute.

In order to report a neighbor profile, follow these steps:


Your privacy, safety, and security on Nextdoor is of utmost importance to us. Neighbor reports always go to the Nextdoor team to review, and we will never disclose the name of the person who submitted the report. In alignment with this policy, Nextdoor Support will not be able to tell you any specific actions that may have been taken on the account you've reported.

For a more detailed explanation of how to report a neighbor's profile, please review this Help Center article: How to report a neighbor

What to expect after reporting a neighbor

You will receive an email confirmation once you've successfully reported a neighbor to Nextdoor Support. The Report button on the neighbor's profile will change to say “Reported,” and you will not be able to re-report a neighbor until the initial report is resolved.

The reports will be evaluated and resolved by Nextdoor Support, typically within 24 hours of initial receipt. If we need further information to resolve a report, the Nextdoor Support team will follow up with you.

Your name will not be disclosed to the reported neighbor, and in accordance with our privacy policies, Nextdoor Support will not disclose any action that may have been taken on the reported account to you.

Muting & Blocking Neighbors

We strongly believe that neighborhood moderators should enjoy their time on Nextdoor. As such, there are a couple of other actions you can take to better curate your experience while still participating as a moderator.

Muting a neighbor in the newsfeed

As mentioned above, neighbors should not be reported simply because you may find them annoying, or because of a personal dispute. In these scenarios, we recommend muting a neighbor from your main feed so that you can better curate your Nextdoor experience. You can access the mute function from the same three dots menu on the neighbor's profile page.

Please note:

  1. If you mute a neighbor you will still see any of their reported content, or content reports in your Review Queue
  2. If you mute a neighbor you will still see any content they post in mutual groups that you may be part of

For a more detailed explanation of how to mute a neighbor's profile, please review this Help Center article: How to mute a neighbor

Blocking a neighbor from sending you private messages

In the event you may be receiving unwanted private messages from a neighbor, you can block them from contacting you directly. You can access the block function from the same three dots menu on the neighbor's profile page.

Please note:

  1. If you block a neighbor from sending you DMs, you will still see their content published in the newsfeed unless you also mute them
  2. If you block a neighbor from sending you DMs, you will still see their content published in any mutual groups that you may be part of
  3. If you block a neighbor from sending you DMs, you will still see any of their reported content or content reports in the Review Queue

For a more detailed explanation of how to block a neighbor's from sending you private messages, please review this Help Center article: How to block a neighbor


⭐️ Check your knowledge


⏩ Next module: Voting & Appeals

Learn how reported content is surfaced to neighborhood moderators in the next module: Voting & Appeals.

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