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February 13, 2024

Transparency Report 2023

# Transparency Report
# Policy

Our third-annual Transparency Report is now available. Thank you to all of you who work tirelessly to keep the conversation in your communities respectful and safe!

Team Nextdoor
Team Nextdoor

In 2023 we made strides in increasing connection, and improving conversations on Nextdoor. Key findings from the 2023 Transparency Report include:

  1. Consistently low levels of harmful content: Reports of harmful content make up less than half a percent (.29%) of all content on Nextdoor. Harmful content is defined as content that is illegal, fraudulent, or unsafe (e.g., violent, graphic, discriminatory, etc.)
  2. A small group of neighbors, less than half a percent, produce almost 60% of removed content, mainly in comments, yet they also contribute positively to their communities with many unreported posts. In 2023 Nextdoor launched “Kindness Tips” to serve as a supportive tool to remind neighbors who have had content previously removed about best practices for fostering constructive conversations.
  3. Nearly 200,000 volunteer community moderators on Nextdoor reviewed 90% of reported content and did so efficiently, with a median removal time of 5.3 hours. This rapid response is pivotal in maintaining the health and safety of Nextdoor’s online neighborhood. THANK YOU, MODERATORS! 🙏
  4. The integration of generative AI into our Kindness Reminder has been transformative. In 2023, 36% of neighbors prompted by either the AI or traditional Kindness Reminder chose to revise or withhold their messages. 26% of neighbors who encountered our generative AI-revised text adopted the suggestion, and published more constructive content. Overall, exposure to the Kindness Reminder and AI Kindness Reminder reduced the creation of content that violated the Community Guidelines by -15%. Only 0.16% of neighbors provided feedback on the AI Kindness Reminder, indicating high satisfaction with the results.

To read the Transparency Report in full, please see: nxdr.co/2023transparencyreport

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